Refund policy
Narumi Beauti Return & Refund Policy
Our Commitment
Your satisfaction and safety are our top priorities. As a skincare brand, we adhere to strict hygiene standards to ensure every product you receive is pristine and effective.
Returns & Refunds
14-Day Return Window: You have 14 days after receiving your order to request a return.
Eligibility
Acceptable Returns:
- Unopened, unused products in their original sealed packaging.
- Damaged, defective, or incorrect items (report within 48 hours of delivery).
- Proof of purchase (order number or receipt) is required.
- Non-Returnable Items:
- Opened or used skincare products (due to UK hygiene regulations).
- Sale items, gift cards, or personalised orders.
- Products without original packaging or seals.
How to Return
Contact Us First: Email info@narumibeauti.com with your order number and the reason for return.
Approval & Instructions: If eligible, we'll email you with further information and our return address which is mentioned below.
Ship Back: Send the unopened item (s) within 5 days of approval.
Note: Returns sent without prior approval or over 14 days will not be accepted.
Damaged, Defective, or Incorrect Items
Report Immediately: Contact us within 48 hours of delivery.
Provide:
Photos/video of the issue.
Packaging and product photos.
Order number.
We'll resolve the issue swiftly via replacement or refund.
Refunds
Processing: Refunds are issued to your original payment method once we receive and inspect the return.
Timeline: Allow 5-10 business days for your bank to process the refund.
Contact Us
Questions? Reach our team at info@narumibeauti.com or WhatsApp us +44 7309 656753
Return address - 124 City Road, London, EC1V 2NX
Thank you for trusting Narumi Beauti with your skincare journey.